FAQ

No, we do not. We offer the best shipping quotes possible.

In stock machine orders ship 1 to 2 days after payment is received.

This means the product(s) is currently out of stock and is expected to to be in stock on or close to the date shown. When you pre-order a product you are reserving your machine(s) and part(s).

Pay w/ check is another form of payment offered. Customers may send us payment via check. If you select this option, customers are required to pay with a check. If not, orders will be declined.

We are open Monday-Friday, 8am-5pm.

We support over the phone or via email. We do not offer maintenance/repairs on equipment. We typically respond quickly to emails during the work week. On the weekend you can expect a response within a few hours via email.

No, we are closed on the weekend. Customers can pick up equipment on Saturdays if they schedule an appointment. All orders placed over the weekend will be fulfilled the following Monday.

In order to obtain a refund or exchange, prior approval must be given by Mountaineer Attachments. Mountaineer Attachments may accept returns on item(s) within seven (7) days of delivery, of new, unused item(s) in original packaging. Refunds accepted by Mountaineer Attachments will be for the cost of the item(s) only, less any restocking fees. Shipping fees, freight charges, credit card processing fees, delivery and/or handling charges are not refundable. *See Shipping/Return Policy for more info.

Yes, we do. Customers may schedule appointments to pick up orders from our distribution center.

Yes, we do. The machine bundles/packages are customized for each customer depending on what you like to order. You must call or email to request a bundle.

We are not responsible for any lost or damaged items. We recommend purchasing insurance on all orders.